Harry M.A. van Daalen Curriculum Vitae Professional Objective Make available international and multi-industrial expertise, network and project and program management experience, working for international organizations, such as: o ICT, service management and outsourcing o Financial industry o Retail o Manufacturing o (Aero)Space o Healthcare Speciality Improve operational business-to-business (client satisfaction) performance, as complementing the strategic business goals: o Plan development in the successful achievement of pre-allocations goals o Cooperation in securing internal and external stakeholders participation o Broad range and deployment of diagnostic analysis, (cost) optimisation of business processes, software development, program-, change- and communication management methods o Creating a breeding ground for process transformation to a value-conscious organisation and innovation-oriented organisation development o Design and implementation of complex ICT (service) management systems and outsourcing according to the defined strategic business objectives Distinction Demonstrated international multi-industry experience in analysis, architecture, process efficiency and organisational development: o Solution oriented operational and management experience, spiked with knowledge in other industries and sectors o Architecture organise and implementation of complex ICT, service management and outsourcing systems o Large results oriented capability through adopting knowledge transfer in project-, program-, communication-, process-, innovation-, change- and quality management by optimal use of innovation management methodologies and industry models like, TQM, ISO, EFQM, INK, ITIL, Lean Six Sigma, CMM and (Aero)Space to improve operational performance Professional Experience o Sr. Consultant, Architect, Program, Communication manager, EDS 2003 tot 2009 o Sr. Consultant, Program manager, MIS Organisatie-ingenieurs, 1998 tot 2003 o Project & Quality manager, Fokker Space 1977-1998 o System designer Fokker Aircraft 1975-1977 Education and Training BSc degree in Electrical and Electronic Engineering Technical University, Enschede 1975. o Innovation management, lean-six-sigma, EDS ‘Business change’ methodologies o System Engineering, Reliability, Availability, Maintainability & Safety (RAMS) analysis, Software and Configuration Management, System testing, System Audit o Project and HRM management, change management, managing professionals Languages
Program Management & Consulting performance Highlights. Separate 'old' ABN AMRO, managed by EDS, Service management organization into the ' new ' ABN AMRO and RBS organisation o Responsible for the program definition o Service Management and delivery model definition o Liaison with the existing separation infrastructure programs o (Client)Workshops to define the separation and migration approach and programs RBS business model, operating definition and software development o Responsible for the architecture and business model definition o Defining the operating "Virtual Captive" model in India o Lean-six sigma-analysis of the existing operational and development processes data ABN AMRO/RBS separation / migration program (set-up) o Responsible for the architecture and business model definition o (Client)Workshops to define the separation and migration approach o (Client)Service support discussions concerning, EUC, M&G, DCS, Storage, Service Take-on, Network ProRail [Dutch Rail network] o RFP requirements definition for data centre outsourcing ABN AMRO Business: ‘Swift Corporate Access’ process analyses o Responsible to determine the end-to-end process definition and operating model o Analysis of the incoming transaction, reporting and monitoring process description o Lean-six-sigma analysis (ABN AMRO en EDS Global Incident Management Data) of the existing reporting and customer incident processes including ‘Value Stream’ analysis o (Improvement)Projects definitions in support of the Service Model, SLA and opportunities for BPO/BPI Ahold EDS Account o Responsible for EMEA communications management o Member of the EMEA Account Management team o Transformation program Customer relationship o Development of a combined Ahold-EDS teambuilding program o Development of EDS–Ahold Service Centre Website EDS Global Field Services integration o Architect business transformation integration of departments o Business process definition, transformation approach in NL and UK. o Workshops to improve employee involvement EDS-ABN AMRO Account o Communication management responsible EMEA o Member global communications team; improve employee engagement/morale o Member of the EMEA Account Management team o Change management development in support of the business transformation focused on contract responsibilities o Member of the common EDS-ABN AMRO IT innovation working group Gezondheidsdienst voor Dieren (GD) [Animal health service] o Responsible for Business and Information analysis o Selection of a new integrated quality/document- and product development management system. Instituut Nederlandse Kwaliteit (INK) [Dutch quality management institute] o Knowledge partner for EDS o Co-author of brochures about 'Processes' and 'Corporate Governance' Nederlands Instituut voor Vliegtuigontwikkeling en Ruimtevaart (NIVR) [Now: Dutch Space Office] o Responsible for 'Ozone Monitoring Instrument’(OMI) program, definition and quality assurance management o Quality management within the Dutch – Finnish industrial consortium o Quality coordination met NASA IHC Holland – Werkmaatschappij [Shipbuilding – operating company] o Responsible for ISO 9001 certification process o Selection of a new integrated quality/document management system o Development of an internet based certified quality management system o Coaching of the Quality manager Thuiszorgorganisatie West- en Midden-Brabant (Thebe) [Home/health care] o Responsible for business processes analysis o Detailed business model description, processes and information analysis o (SAP) integrated business information development system with improved business processes, information and infrastructure, supporting financial, customer relationship, staff and planning system, for approximately 3800 employees Balast Nedam – Engineering [Design and Construction] o Responsible for program management, development and introduction of an integrated ERP, PDM and QMS system o Introduction competence management for the strategic planning of engineering knowledge management Definition of the competence profile for engineering managers o Training management team about new HRM approach. Linde Homecare, Farmadomo [medical-technological home care] o Responsible for business processes and information analysis o Support process improvement development of possible organisational structures leading to an improved level of high quality service for the intensive home care KNMI [Royal Netherlands Meteorological Institute] o Responsible for analysis of the 'Climate and Seismology' sector, project organisation o Project management methodology introduction for the Ozone Monitoring Instrument (OMI) project involved scientific staff (PolyDoc) Sopheon NL [linguistics / language technology knowledge management SW solutions] o Responsible for Program development of a medical protocols document quality management software system o Implementation at cooperating academic hospitals AZ Maastricht, AZ Groningen and VU Amsterdam
 Pakistanstraat 2, 2408HK Alphen aan den Rijn,The Netherlands Tel: +31-172475617
Mob: +31-624212788
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